Client Happiness Coordinator

 

“Regular” Duties

Happy Worker is a small entrepreneurial team with more to do than we have time for. Our new colleague will joyfully build relationships with new clients, help manage key accounts, and tackle other under-supported areas so that Happy Worker can continue to spread happiness by bringing even more great toys to life!

The new teammate will be responsible for: 

• (50%) Customer Service + Sales: Answer the phone when prospective happy clients contact us about toy making projects, provide cheerful customer service for toy fans and end customers, answer any and all e-mail questions, build proposal documents, prepare quotes, and help to convert new prospects into permanent happy clients.
• (35%) Account +  Project Coordination: Support and grow our client relationships by preparing project schedules, creating client-friendly documents, keeping track of all the itty bitty details on constantly evolving toy specifications, finding solutions to project challenges, and writing a multitude of happy coordination e-mails.
• (5%) Reception + Office Support: Warmly greet office visitors, answer phones, send out shipments, and help with office organization, cleaning and garbage disposal.
• (5%) Sales Outreach: Research prospective clients and contact companies we’d like to work with.
• (5%) Web, Blog and Social Media: Everyone on the team helps take photos and write exciting share-worthy content for our website, blog, and social media platforms.
• (As they pop up!) Various Odd Tasks: We are a small team that is growing which means that everyone pitches in to ensure all the not-so-fun-but-oh-so-important miscellaneous things get done.
• (Always) Happiness: Bring fun & happiness to all that you do!
• (Always) Constant Improving & Going Above and Beyond: Make everything that we do better!

Must-Have Experience + Talents

• A True Love of the Customer: A bona fide believer that customer happiness always comes first, demonstrated repeatedly though past experiences. Really, really enjoys helping customers and solving challenges.
• Clear Communication Skills: A detail-oriented writer and confident speaker who can expertly infuse happy personality into their written and oral work. Always practices proactive and honest communication.
• Superb Organizational Skills: Experience keeping track of more details and digital data than a normal brain can handle; proven ability to organize and prioritize countless itty bitty details from dozens of different projects.
• Tech Savviness + Typing: Please tell us about your tech skills in your cover letter.
• Multitasking Ability: A quick worker who’s practiced at handling lots of to-dos, without dropping any balls.
• Comfort in Fast-paced Environments: Please tell us about your busiest work experience in your cover letter.
• Geek Culture, Gaming, Toys and Collectibles: True appreciation for geek culture, video games, comics, toys, and collectibles.
• Working Math Skills: For example, cross multiplying, calculating volume, and calculating costs in Excel.
• Education + Learning: A post-secondary degree or diploma in something; and always learning more!
• Plenty of Work Experience: We’d appreciate seeing a resume that lists all of your previous work experiences – not just the recent positions or the ones you feel relate most to this role.
• Experience Playing: Please let us know your favorite toy in your cover letter.
• Snacking Expertise: Please tell us your favorite snack food in your cover letter.
• Other Unique Talents: Please let us know what other specific talents or know-how you’d bring to Happy Worker in your cover letter. Anything goes!

More About the Role

• Employment Type: This is a full time, permanent position.
• Location: Toronto, Ontario. The Happy Worker HQ is downtown, at Richmond and Spadina. Our office is small, open-concept, and a little crazy.
• Start Date: The successful new team member may begin immediately, or within a couple weeks of being hired
• Salary + Compensation: $35,000 - $40,000 depending on experience; benefits will be provided after one year
• Office Hours: 9am – 6pm (or sometimes later) Monday to Friday. Servicing our clients well and keeping projects on-schedule often means some evening and weekend work
• Your Team Leader: The new teammate will work with Heidi who heads Client Happiness.

About Happy Worker

What We Do: Happy Worker designs and manufactures toys and collectibles for many of the world’s greatest gaming, entertainment, and corporate brands.
Culture: Hardworking, communicative, reliable, fun, honest, self-critical, entrepreneurial, and family-like.
What Motivates Us: Making our next toy our best toy ever; spreading happiness to our clients, their fans, and everyone else we come in contact with; milkshakes.
Team Size: We currently have 5 full time staff in Toronto, and a bunch of part time and contract teammates in other locations. We will grow our in-office team to 8 to 10 members in 2015.
For More Info: www.happyworker.com

Applying to Become a Happy Worker

To apply for this happy mission, please send an e-mail with your resume and cover letter to [email protected] with the subject line: “I’d like to be a Client Happiness Coordinator!”. Please also include links or sneak peeks to anything else you're really proud of. Pretty please ensure email is less than 10 MB.

In your cover letter, please answer the following 4 bonus questions:

1. Why do you want to be a Happy Worker?
2. Where do you see yourself in 2-3 years?
3. Talk about a time when you “went the extra mile”.
4. How would you suggest improving this job posting?

Note: Long cover letters + resumes are Ok with us!